Testimonials

 

At Orchid Law we strive to deliver a highly personalised service taking our clients individual needs into account, and aim to keep all transactions as stress free as possible. This includes out of hours responses when necessary and home visits if required. 

We are required to send out Client Feedback Forms to all conveyancing clients in accordance with the terms of the Law Society Conveyancing Quality Scheme.

100% of Feedback Forms returned show that clients consider:

  • Orchid Law is polite and professional
  • Orchid Law has sufficient technical knowledge
  • The law and procedure were explained in a way that was easily understood
  • Orchid Law provided clear information and kept clients updated throughout the transaction
  • Advice given by Orchid Law was suitable and took account of individual circumstances
  • They were happy with service received
  • They would use Orchid Law for their next house move
  • They would recommend Orchid Law to a friend
  • The fees charged by Orchid Law to be fair.

Some examples of testimonials received are shown below.

”Michelle was very friendly and approachable.  She explained everything in detail and made it easy to understand”  Gerardo and Chrystal Ficetola

"Simply excellent and professional service - personal - relevant - always to the point."  Preben Clausen

“We found there was great attention to detail and most importantly we were kept informed every step of the way” Mr A.M and Mrs R.B

“The service provided was both personal and very competent. Customer service and close attention to detail was very obvious from the outset. The service was enhanced by the fact that being a small company the proprietor always had excellent awareness of the stage that each matter had reached and was thus able to discuss with authority the ongoing proceedings, this clearly enhanced customer satisfaction and may I take this opportunity to congratulate you on the manner in which you conduct the service you give, you came with a strong recommendation which did not fall short.” Mr C

“Always quick to respond to emails and answer any queries. Made what can be a very stressful process as stress free and possible.” Miss H

“Everything was dealt with in a highly professional way and explained in ‘easy to understand’ language. A very stress-free experience!” Miss M

“We feel nothing was too much trouble and loved Orchid Law’s flexible approach. We would absolutely use Orchid Law again and would not use anyone else” Anon

 

Conveyancing services

"A very friendly, speedy & professional service for a reasonable price.  We never had to ‘chase’ Michelle throughout the whole process unlike the solicitors we have used in the past.  We wouldn’t hesitate to use Michelle for conveyancing in the future, and will (and already have) recommended her to friends and family.  Thank you Michelle! 5* service" Codie & Julian Bender

“It was an absolute pleasure dealing with Michelle, especially with COVID 19 hitting right in the middle of our purchase.  It was an anxious time for us anyway with this being our first house and Michelle made us feel very at ease and dealt with everything so efficiently.  I will recommend her services and going forward I would definitely use her again.  Thank you 😊”  Claire Kelly and Jamie Mewburn

"An exemplary service, above and beyond that generally available from larger firms. Thank you, Michelle." Anonymous 

“Michelle could not have done anything better including taking unexpected calls from us and ensuring we were kept informed even if that required an evening telephone call to us”  Peter and Debbie Baldock

“Michelle is an extremely diligent and professional. She has helped us with a previous house transaction and despite living over 300 miles away we wouldn’t use anyone else. Michelle provides a fantastic service.”  Mr and Mrs K

“I can’t thank you enough for all that you have done in the process of enabling me to purchase my first property. I have been absolutely delighted with your efforts and service.”  Mr P, New Romney

         

Probate services

“The service & advice I received from Orchid Law over the last 6 months was second to none. I was able to secure a reasonable fixed fee from Michelle to deal with my late mother’s complicated estate, which included achieving probate & dealing with HM Revenue & Customs. Michelle was friendly, clear, supportive & very helpful with my many questions with no increase in the agreed fee. It if had not been for her advice myself & my sister would not have known how to proceed with our inheritance at a difficult time. The outcome exceeded my expectations & I have no hesitation in recommending Orchid Law.” Mr B, Tenterden

 

Will services

“I was extremely happy with the service which you provided which was both professional and personal and dealt with in a very friendly manner. Your home visit service was an added bonus at a time when I was unable to reach your office due to a mobility difficultly. I would have no hesitation in recommending your services to friends and family.” Mrs D, Ashford

“The service provided by Orchid Law was excellent. As is the case with most people the prospect of dealing with a Solicitor was daunting. However, we found Michelle to be extremely helpful and friendly and she was able to give us straight forward advice. The cost for the service was agreed up front so there were no surprises later on.” Mr and Mrs K, Tenterden

“I appreciated your friendliness and care when dealing with my father-in-law’s Will. You were able to put him at ease and your careful explanation of all the legal jargon made everything really clear for him. He was very relaxed with you.” Mr H (Attorney) on behalf of Mr W